This Investors Enquiries and Complaints Management Policy (‘the Policy’) sets out the manner and circumstances in which the shareholders of Access Bank Plc (‘the Bank or Access Bank’) may contact the Bank regarding their shareholding interest in the Bank and how the Bank will assist to address the shareholders’ concerns. It provides guidance to the individuals within the Bank that are responsible for handling and resolving shareholders’ complaints or enquiries.

The policy provides for efficient, fair and timely management and resolution of shareholders’ enquiries and complaints.